Our Commitment to Your Privacy
We prioritise the safety of your personal information. Any details you share while using our website or services will be kept confidential and secure. We do not sell or trade your personal data to advertising or marketing companies.
Information We Collect
When you request a quote, book a move, or interact with us, we may collect:
- Personal information — your name, email address, phone number, and the addresses/areas you are moving from and to.
- Move details — property size, preferred moving date, and any notes you provide about your move.
- Website interaction data — how you use and interact with our website, including information collected by analytics and advertising tools (see "Cookies & Online Advertising" below).
- Call data — calls may be recorded for training and quality purposes; we will tell you if a call is being recorded.
How We Use Your Information
- To prepare and send your removals quote and respond to your enquiry.
- To arrange, confirm and carry out your move.
- To improve our website, services and customer experience.
- To measure the performance of our advertising (e.g. knowing that an enquiry came from an online ad).
- For training and quality improvement.
Our lawful bases for processing are: taking steps at your request before entering into a contract (preparing your quote), performance of a contract (your move), and our legitimate interests (improving our services and marketing effectiveness).
How Your Enquiry Is Processed
When you submit the quote form on this website, your details are sent securely to the systems we use to manage enquiries (for example our booking/CRM tools). These providers process your data only on our behalf and are required to keep it confidential and secure.
Cookies & Online Advertising
This website may use cookies and similar technologies from analytics and advertising services (such as Google Analytics and Google Ads) to understand how visitors use the site and to measure advertising performance. These tools may set cookies on your device. You can control or delete cookies through your browser settings; the website will still work with cookies disabled.
Data Retention
We keep enquiry and booking information only as long as necessary for the purposes described above, unless a longer retention period is required by law (for example, accounting records). Once the retention period ends, data is securely deleted or anonymised.
Sharing Your Information
We will never share your personal information with third parties for their own marketing. We may share information with trusted service providers who assist with storage, processing and business operations (bound by confidentiality), and we may disclose information when required by law, regulation or court order, or in connection with a merger, acquisition or sale of assets, subject to appropriate safeguards.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate data or delete your data.
- Object to or restrict our processing of your data.
- Data portability (receiving your data in a usable format).
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Children's Privacy
We do not knowingly collect personal information from children under 13. If you believe your child has submitted personal data to us, please contact us immediately so we can remove it from our records.
Scope of This Privacy Policy
This Privacy Policy applies to information collected through this website and our online channels. It does not extend to third-party websites linked from this site.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Phone: 0203 488 1879
- Email: info@flexiblebudgetremovals.com
- Flexible Budget Removals (UK) Ltd, Company No. 12385059